Privacy Policy

Last updated: 04 November 2026

Who we are and our role as data controller

pulsefya operates as the data controller for the purposes of this privacy policy. We are a United Kingdom based provider of specialised training courses focused on live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation and professional management of television and streaming productions. Our registered address is First Floor, Windmill House, 127-128 Windmill Street, Gravesend, Kent DA12 1BL, United Kingdom. We determine the purposes and means of processing personal data collected through our commercial website. Any enquiries about data protection should be directed to [email protected] or by telephone on +44 7710 486195.

Scope of this notice

This privacy policy applies to all visitors and users of our website who interact with our services, including those who browse course information, submit enquiries through the contact form, register for courses or provide feedback. It covers processing activities carried out in the United Kingdom and explains how we handle personal data in accordance with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations. The notice does not apply to third-party websites that may be referenced indirectly through general industry discussion.

Categories of personal data and sources

We collect personal data directly from you when you complete forms on the site, enrol in courses or contact us. This includes identification information such as your name, contact details including email address and telephone number, professional background relevant to live production work, payment information processed securely by third-party providers, and technical data such as IP address and browser type collected automatically. We may also receive limited information from service providers who assist with payment processing or course delivery platforms. No data is obtained from publicly available sources or third-party marketing lists.

Purposes of processing and legal bases

We process personal data for several distinct purposes. First, to respond to enquiries submitted via the contact form, the legal basis is legitimate interests in providing customer service. Second, to process course registrations and payments, the basis is performance of a contract. Third, to send service-related communications such as course updates or technical requirements, the basis is legitimate interests or contract performance. Fourth, to improve our training materials and website functionality through aggregated analytics, the basis is legitimate interests. Where we rely on consent for optional marketing communications, that consent can be withdrawn at any time. Each purpose is assessed to ensure the processing is necessary and proportionate to the business of delivering specialist live production courses.

Whether providing data is required

Providing certain personal data is necessary to fulfil your request or complete a course booking. If you do not supply identification and contact information we may be unable to confirm your enrolment or respond to your query. Payment details are required for commercial transactions and failure to provide them will prevent course access. Technical browsing data is collected automatically and you cannot opt out of basic server logs while using the site, although you can adjust browser settings to limit cookies as described below. We will always indicate on forms which fields are mandatory.

Cookies and similar technologies

Our website uses cookies and similar technologies to support essential functions, remember user preferences and gather anonymous usage statistics. Essential cookies enable the contact form and course enrolment process to operate correctly. Analytical cookies help us understand how visitors navigate course descriptions. You can manage non-essential cookies through your browser settings or the site-wide cookie banner. For full details please refer to our separate Cookie Policy which explains each category and retention period in plain language.

Processors, recipients and legal disclosures

We share personal data with carefully selected processors including payment gateways, email delivery services and cloud hosting providers that assist in delivering our courses. These processors act under written contracts that require them to protect data to the same standard as our own policy. We may also disclose information where required by law, such as in response to a court order or to prevent fraud. No data is sold to third parties for marketing purposes. Categories of recipients include financial institutions for payment processing and regulatory bodies where legally obliged.

International transfers

Some of our service providers may be located outside the United Kingdom. Where personal data is transferred to countries without an adequacy decision we use appropriate safeguards such as standard contractual clauses approved by the Information Commissioner’s Office. These safeguards ensure that your data receives an equivalent level of protection. We conduct due diligence on all recipients before any transfer occurs and review safeguards periodically.

Data retention

We retain personal data only for as long as necessary for the purposes outlined. Enquiry data is kept for twelve months after the last contact. Course enrolment records including payment confirmation are retained for seven years to meet accounting and tax obligations. Technical logs are deleted after thirteen months. Once retention periods expire data is securely deleted or anonymised so that it can no longer identify individuals. Criteria for determining retention include legal requirements, the need to resolve disputes and the legitimate interest in maintaining service records for returning students.

Security and data minimisation

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration or loss. These include encrypted connections, restricted access controls and regular staff training on data handling. We apply data minimisation principles by collecting only the information required for each specific purpose and by using pseudonymisation where feasible for analytics. While we take reasonable steps to maintain security we cannot guarantee absolute protection against every possible threat.

Your data subject rights

Under UK GDPR you have the right to access the personal data we hold about you, to request rectification of inaccurate information, to request erasure in certain circumstances, to restrict processing, to data portability where processing is based on consent or contract, and to object to processing based on legitimate interests. To exercise any of these rights please contact us at [email protected] or +44 7710 486195 providing sufficient information to verify your identity. We will respond within one month, extendable by a further two months for complex requests.

Withdrawing consent and objecting to marketing

Where processing relies on consent you may withdraw that consent at any time by using the unsubscribe link in emails or by writing to [email protected]. This will not affect processing carried out before withdrawal. You also have the right to object to direct marketing at any time and to object to profiling that is based solely on automated processing. We do not currently engage in automated decision-making that produces legal or similarly significant effects.

Right to complain

If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority. Contact details and guidance are available on the ICO website. We encourage you to contact us first so that we can attempt to resolve any concerns directly.

Children and age restrictions

Our courses are designed for adult professionals working in broadcasting and streaming production. We do not knowingly collect personal data from individuals under the age of eighteen. If we become aware that data has been collected from a child we will delete it promptly. Parents or guardians who believe their child has provided information should contact [email protected] immediately.

Automated decision-making and profiling

We do not use automated decision-making or profiling that produces legal effects or significantly affects individuals. Any analytics we perform are used in aggregate form to improve course content and do not result in decisions about specific users.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in law, technology or our business practices. The date of the most recent revision appears at the top of the page. Continued use of the website after changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we protect your personal data.